top of page

SERVICE TERMS

CANCELLATION POLICY

​

GFC Comapany recognizes that from time to time a customer may need to cancel their cleaning appointment. If you need to cancel your appointment, please call 617-461-8685 or email gfccompanycleaning@gmail.com.

​

We ask that cancellations be made no later than 10:00 am the day before your scheduled appointment. Insufficient cancellation notice will result in a $50 cancellation fee. Failure to give notice of cancellation will result in a full charge.

​

CUSTOMER SATISFACTION POLICY

​

If you are not completely satisfied with the cleaning, please call us within 24 hours of completing the job. We will return to your home within 48 hours and re-clean all disputed areas. (Complaints reported later than 24 hours after the consultation is completed will not be addressed.)

​

SECURITY INFORMATION

​

The safety and health of our employees is very important to us. All of our employees are instructed not to touch/clean any areas or items that they deem unsafe or unhealthy. For sanitary reasons, we cannot clean feces, urine, vomit or blood from humans or animals.

​

IMAGE USE POLICY

​

During the cleaning, we may take 'before' and 'after' photos of some or all of the areas we were asked to clean. Photos will never be posted online or published in any other way, except with the proper permission of the owner. Images will only be used for training purposes as well as internal documentation purposes.

​

SERVICE HOURS POLICY

​

The appointment time starts from the moment the cleaning team enters your home or arrives in the lobby of your apartment or condominium. The appointment time ends when the cleaning team leaves your home, apartment, office or condominium unit. Time spent on the tour, discussing requirements and/or providing instructions counts towards scheduling time. To ensure efficient use of appointment time, please provide your instructions when booking. To avoid wasting time waiting for the concierge, parking permits, elevators, etc., meet our team in the lobby and help our team get to your apartment or condominium unit in a timely manner.

​

PAYMENT POLICY

​

All payments are due in full upon completion of each consultation. We reserve the right to discontinue services for non-payment. A late payment fee and an administration fee will apply to overdue accounts and/or returned checks.

​

TRANQUILITY POLICY

​

All of our employees are fully bonded and insured. To protect your privacy and well-being, all of our employees have also signed a legally enforceable Non-Competition and Confidentiality Agreement.

​

All our employees are required to read a printout of cleaning instructions specific to their home before beginning their routine. In a typical print, they will find instructions regarding cleaning special surfaces, their preferences, and other useful information that can help them clean their home to their liking. If you have any information that you would like to include in your file, please let us know.

​

INFORMATION ABOUT VALUABLE GOODS

​

As mentioned above, all of our employees are fully insured and bonded; however, it is in your best interest to let us know if you have special items in your home of high monetary or sentimental value. Examples of items that must be reported are:

​

  • Paintings,

  • Sculptures,

  • Collectibles,

  • Expensive furniture,

  • And Antiques.


When reporting special items, indicate whether you want them cleaned and, if so, how you want them cleaned.

​

 

If you choose not to report your valuables, we ask that you protect them or place them in a safe place to avoid accidents. You should also put away any jewelry that you leave out, as they can get sucked up by the vacuum cleaner or accidentally fall into the sink while cleaning.

bottom of page